Guides
Call center guides for Ethiopia
Practical call center guides for Ethiopia, written by the Halo team: phone lines, voice menus, systems and the people who run the floor.
How to set up a call center in Ethiopia
Eight steps from the first decision to launch day: the line, the server, the team, the voice menu, callbacks and the numbers to watch.
Issabel in 2026: what changed, your options
What changed for Issabel 4 and Issabel 5, five options side by side, the questions to ask and how a staged move works.How to record IVR prompts in Amharic
Write short Amharic prompts, record them with one voice in a quiet room, save the right file format and test them with real callers.How to get an Ethio Telecom SIP trunk
What a SIP trunk is, who to call at Ethio Telecom, what to ask, what your call center system must support and how to test the line.