Privacy notice
Last updated 18 October 2026
This notice explains how personal data is handled on halo.et, the website for Halo call center software. It is a plain-English notice, not legal advice. Article numbers refer to Ethiopia’s Personal Data Protection Proclamation No. 1321/2024.
1. Who we are
The website is run by Skynet IT Solution PLC (Skynet VISP), Bisilex Building, Suite 501, Bole, Addis Ababa, Ethiopia. We decide how the data described here is used (we are the controller).
- Email: [email protected]
- Phone: +251 967 000 002
We are based in Ethiopia, so we have no representative.
2. Data protection contact
For anything about your data, email [email protected] with the subject “Privacy”.
We have not designated a data protection officer. Article 40(1) requires one only for government bodies, for large-scale systematic monitoring and for large-scale processing of sensitive data, and none of these applies to this website.
3. What we collect and where it comes from
From you, through the demo form:
- name;
- company;
- phone;
- email;
- team size;
- industry;
- current phone system;
- your message;
- your consent.
From your browser:
- The IP address and browser signals that Cloudflare Turnstile uses to stop bots on the form.
- Anonymous page-view counts through Cloudflare Web Analytics, with no cookies and no profile.
- The site stores your theme choice (
halo-theme) in your browser’s local storage. While you type, your unsent form values stay in its session storage (halo-demo-draft). Neither is sent to us.
4. Why we use it, and the legal basis
| Data | Why | Legal basis |
|---|---|---|
| Form details | To answer your demo request and talk with you about Halo | Your consent, given with the tick box on the form (Articles 7 and 8) |
| Bot check and anonymous visit counts | To keep the form safe and to count visits | Our legitimate interest (Article 7(2)(f)). The bot check’s transfer is needed for the step you asked for, sending the form (Article 20(2)(a)) |
5. Do you have to give it?
The fields marked “required” are needed for us to call you back. If you prefer not to use the form, you can call or WhatsApp us on +251 967 000 002 instead.
6. Who receives it
- Skynet’s sales team, and the person who manages the [email protected] mailbox for Skynet.
- Our service providers:
| Provider | What it does | Where |
|---|---|---|
| Netlify | Hosts the site and runs the form function. The form content passes through and is not stored; Netlify keeps standard request logs (such as IP address) under its own policy. | United States |
| Resend | Delivers the emails. Keeps sent emails and logs for 30 days. | United States (us-east-1) |
| Cloudflare | Turnstile bot check, analytics, DNS. | Cloudflare’s global network |
| Zoho Mail | Hosts the [email protected] mailbox. | Outside Ethiopia |
7. Transfer outside Ethiopia
- These providers process your details outside Ethiopia, including in the United States.
- The Ethiopian Communications Authority has not determined that these countries give an appropriate level of protection. Your data there may be less protected than under Ethiopian law, and it may be accessed by local authorities.
- The basis for the transfer is your explicit consent, given at the form after we tell you these risks (Article 20(1)(b)).
- If you do not want your details to leave Ethiopia, call or WhatsApp us on +251 967 000 002 instead.
8. How long we keep it
- Form details: kept in the sales mailbox and deleted 12 months after our last contact if no deal is made. If you become a customer, we keep them for the term of the contract and as long as Ethiopian law requires business records to be kept.
- Resend’s copies: deleted after 30 days.
- Analytics: kept by Cloudflare in aggregate for up to 6 months.
9. Your rights
- You may ask to see your data, free of charge.
- You may have it corrected or deleted, object to its use, restrict its use, or take a copy.
- You may withdraw your consent at any time. This does not affect what was done before you withdrew it.
- You may complain to the Ethiopian Communications Authority.
To use these rights, email [email protected]. We answer without excessive delay, the words used by Articles 25, 27 and 28, which set no fixed number of days.
10. Automated decisions
None. We make no decisions about you by automated means.
11. Security
- The site uses HTTPS everywhere.
- Nothing you send is stored on the website.
- Access to the sales mailbox is limited to the people described in section 6.
12. Changes
When we change this notice, we change the “Last updated” date at the top of this page.