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Halo features for your call center

Halo features cover the whole call center, from the agent's browser softphone to the supervisor's wallboard and the admin's voice menus. Everything runs on a server for your company alone and is installed and supported by Skynet VISP in Addis Ababa.

Call center PBX and IVR in one system

Halo is both the phone system and the call center tools. Asterisk is the call engine, and Halo adds its own management, monitoring and reporting on top.

That means one system for voice menus, queues, callbacks, recording, the live wallboard and reports. Admins build voice menus with play, menu, time check, queue, transfer and voicemail steps. Queues announce each caller’s position and can offer a callback. Missed calls become callback tasks. Agent calls are recorded by default. Supervisors watch the wallboard, and reports export to Excel or CSV with your logo.

Halo wallboard with callers waiting and agents ready, the agent softphone on a call, and the IVR builder with an Amharic greeting
Halo wallboard with callers waiting and agents ready, the agent softphone on a call, and the IVR builder with an Amharic greeting

Halo features

All features

Never miss a caller

Browser softphoneAgents answer, hold, transfer and dial out in the browser, with no desk phones. Call queuesQueues that announce each caller's place, put VIP callers first and offer a callback. Missed call callbacksHang-ups, voicemails and callback requests become tasks that close themselves. Automatic calls and alertsYour systems place calls with a recorded message; Telegram alerts reach supervisors.

Built for Ethiopia

IVR and Amharic voice menusBuild voice menus with your own Amharic recordings, holidays and one-click rollback. Ethio Telecom SIPBuilt for Ethio Telecom SIP trunks, connected and tested by Skynet during setup.

Your server, your data

Call recordingAgent calls recorded as MP3, searchable, kept for the days you set, every play logged. On-premiseCalls, recordings and history on a server for your company alone, backed up in Ethiopia. Security and dataTwo-step login, logged recording plays and encrypted nightly backups in Ethiopia.

Run a better floor

Live wallboardCallers waiting, longest wait, service level and every agent, updated within 2 seconds. Shifts, KPIs and bonusWeekly rosters, KPIs and quality scores in a 0-100 monthly scorecard with bonus tiers.

What Halo does not do in v1

These are not part of Halo v1:

  • a campaign or predictive dialer;
  • answering-machine detection;
  • key presses or dynamic content in automatic calls;
  • calling from inside your mobile apps;
  • WhatsApp or chat;
  • CRM integration;
  • AI features;
  • a mobile app;
  • supervisor teams;
  • voicemail to email;
  • alerts by SMS or email (alerts go to Telegram);
  • more than one SIP trunk;
  • app screens in languages other than English.

Your voice menus can still speak Amharic, because the prompts are your own recordings.

See Halo for your call center.

Book a demo. Skynet calls you within one working day (Mon-Sat, except public holidays) to plan it.

Book a demoCall +251 967 000 002