Call center software pricing in Ethiopia
Pay per seat, once a year, plus a one-time setup. A seat is one person with a softphone. Supervisors listen in for free.
Pricing
How you pay
Halo's call center software pricing has two parts: a yearly licence for each seat, and a one-time setup when Skynet installs Halo for you.
Yearly licence per seat
You pay for each seat once a year. The licence includes all updates and Skynet support Mon-Sat 08:00-18:00 by phone, Telegram and email, with remote fixes.
Per seat, per yearSupervisors listen in for free.
Book a demo- A seat is one person with a softphone
- Supervisor listen-in lines are free
- All updates and Skynet support Mon-Sat 08:00-18:00 by phone, Telegram and email
One-time setup
Setup covers the install and licence with backups, your Ethio Telecom SIP line connected and tested, the first voice menu, queues, users and hours, and hands-on training in Addis Ababa.
A one-time feeWhen Skynet installs Halo for you.
Call +251 967 000 002- Install, licence and backups
- Your Ethio Telecom SIP line connected and tested
- The first voice menu, queues, users and hours
- Hands-on training in Addis Ababa
What decides your price
Number of seats
The licence is priced per seat, so the number of people with a softphone sets the yearly licence.
Setup scope
What Skynet sets up for you: the voice menu, queues, users, hours and training.
Your server or one from Skynet
Halo runs on your own server or on one from Skynet. If you buy a server, it is quoted on its own.
Your Ethio Telecom SIP line
Ethio Telecom bills the SIP line separately, as a postpaid service. Source: ethiotelecom.et
One person with a softphone
What a seat is
Agents
Agents always use a seat. A seat is one person with a softphone.
Supervisors, admins and super admins
They use a seat only when phone access is on for them.
Listen-in lines
Supervisor listen-in lines are free. They do not use a seat.
Up to 100
agents
Team size
Halo is built for teams of up to 100 agents.
Not included
- The Ethio Telecom SIP line and its monthly fee. Ethio Telecom bills these directly.
- The server, if you buy one from Skynet.
Facts
- Licence
- Per seat, per year
- Setup
- A one-time fee
- Seat
- One person with a softphone
- Supervisor listen-in lines
- Free
- Included every year
- All updates and Skynet support Mon-Sat 08:00-18:00 by phone, Telegram and email
- Setup covers
- Install, licence and backups, the SIP line tested, the first voice menu, queues, users, hours and training
- Server
- Your own server or one from Skynet
- Team size
- Up to 100 agents
Get a quote
Tell us your team size and we prepare a quote.
Pricing questions
What does setup include?
Setup covers the install and licence with backups, the Ethio Telecom SIP line connected and tested, the first voice menu, queues, users and hours, and hands-on training in Addis Ababa.
What happens if the licence ends?
If the licence server cannot be reached, Halo keeps working normally for 30 days. Even with a licence problem, inbound and agent calls keep working; settings, exports and new automatic calls lock until it is fixed.
Is there a minimum?
No minimum on the site. Skynet quotes every team size.
Do you charge for supervisors?
Only when they have a softphone. A seat is a person with a softphone, and supervisor listen-in lines are free.